Receivable Efficiency Specialist

Company: Sprague Pest Solutions
Location: Tacoma
Posted on: April 1, 2025

Job Description:

Description:Are you a detail-oriented and proactive individual with a knack for numbers? Do you enjoy working with clients and improving processes? If so, you should consider joining Sprague Pest Solutions as an Accounts Receivable Efficiency Specialist!
What You'll Do:

• Record Financial Information: Verify client billing, set up ACH and EFT, and ensure data accuracy. You'll also receive payments and post them to customer accounts promptly and accurately.
• Report on Payment Volumes: Develop and provide monthly reports on payment types and volumes. You'll help our leaders manage working capital and keep unapplied cash receipts to a minimum.
• Manage Client Relationships: Work with key customer contacts and our Sales and Operations teams to set up client accounts for billing success. You'll also collect overdue accounts, correct billing discrepancies, and discuss debt repayment strategies.
• Credit Risk Management: Monitor delinquent accounts and take action when necessary, including notifying credit departments and preparing account records for legal action if needed.
• Administrative Tasks: Handle postal and electronic correspondence, perform data entry, and respond to support requests from clients, attorneys, financial institutions, vendors, and internal teams.
• Process Improvement: Document current processes and suggest improvements. You'll look for opportunities to automate tasks and analyze trends to optimize our accounts receivable practices.
  What we do at Sprague:
  Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint.
  Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.
  
  What you'll get working here:
  • Salary: $25-30 per hour to start (depending on qualifications), plus annual performance incentives
  • Pride in your work and the Sprague mission
  • A supportive team environment based on family values
  • Unlimited growth opportunities, with continuing education and leadership trainingBenefits:
    • Health, Vision, Dental Insurance within 30 days of hire
    • 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
    • Paid time off: Personal time available day 1, holiday and vacation time after 90 days
    • Childcare assistance and college savings plan
      
      
      
      Detailed Job Description:
      Position Summary:The primary responsibility of the Accounts Receivable Enthusiast is to ensure the efficient and accurate processing of incoming payments, maintain current accounting records, and foster collaborative relationships with clients and internal stakeholders with a continuous improvement and solutions-oriented mindset. This position plays a crucial role in optimizing the company's cash flow and client relationships by managing accounts receivable functions with high attention to detail, proactive problem-solving leveraging modern technology solutions, and enthusiasm for the financial success of the organization.Essential Functions: - Record Financial Information:
      • Verify client billing, ACH, and EFT set up, VMS entries, and data accuracy
      • Receive payments and post remittance to customer accounts, timely and with accuracy
      • Maintain accurate records of customers' financial and collection efforts
      • Report on invoicing and accounts receivable volumes, trends, risks, and opportunities
      • Collaborate with operations and the Home Office team to optimize the cash collection process- Report on Payment Volumes by Type:
        • Develop and provide monthly reporting by payment type, volume for a specified period to enable leaders to manage working capital
        • Maintain unapplied cash receipt volume to an acceptable level
        • Provide insights and analysis on the most efficient method for cash receipt as business processes and economic conditions evolve- Client Financial Relationship Management:
          • Work with key customer contacts, Sales and Operations teams to set client accounts up for billing success
          • Work with clients to collect on overdue accounts, correct billing discrepancies, discuss strategies for debt repayment
          • Develop and implement a lien process for certain clients- Credit Risk Management:
            • Monitor and proactively address delinquent customer accounts
            • Notify credit departments, order equipment repossession or service disconnection, and prepare account records to attorneys when customers fail to respond to collection attempts- Administrative Functions:
              • Receive postal and electronic correspondence, triage and distribute items to the appropriate support teams, and respond promptly to requests for support from clients, attorneys, financial institutions, vendors, and internal stakeholders
              • Perform data entry and correction on client accounts, accounting systems, and internal data sources - Process Improvement:
                • Document the current accounts receivable cash application process and provide suggestions for efficiency and improvement
                • Seek out opportunities to automate or improve routine tasks
                • Analyze trends to identify process or policy changes to optimize AR practices, client billing, and company cash flow - Other duties as assignedRequirements:Must Haves:
                  • HS diploma or equivalent
                  • 2+ years' experience in accounts receivable, customer service, or financial reporting role
                  • Attention to detail and ability to recognize and correct errors and inconsistencies
                  • Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), billing systems, and web-based portals; ability to learn new software quickly
                  • Ability to:
                  • Navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values
                  • Set priorities and manage time to accomplish work goals according to quality standards and deadlines
                  • Adapt quickly and work effectively in a fast-paced office environment
                  • Perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
                  • Use independent judgment to handle customer issues efficiently
                  • Pass background screening requirements, including identity, education, credit, and criminal history checks
                    Nice to Haves:
                    • Associate's degree in Accounting, Finance, Business Management, or related fields
                    • Experience automating accounting and finance activities
                    • Experience working in Sage, QuickBooks, SAP, Oracle, or other ERP or CRM programs
                      
                      
                      Detailed Job Requirements:
                      • Associate's degree in Accounting, Finance, Business Management, or related fields preferred, HS diploma or equivalent required
                      • 2+ years' experience in accounts receivable, customer service, or financial reporting role
                      • Communicate effectively verbally and in writing with customers, peers, and managers
                      • Navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values
                      • Set priorities and manage time to accomplish work goals according to quality standards and deadlines
                      • Adapt quickly and work effectively in a fast-paced office environment
                      • Perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
                      • Use independent judgment to handle customer issues efficiently
                      • Attention to detail and ability to recognize and correct errors and inconsistencies
                      • Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), billing systems, and web-based portals; ability to learn new software quickly
                      • Ability to pass background screening requirements, including identity, education, credit, and criminal history checksPreferred Qualifications:- Knowledge of accounting principles and practices- Certifications in accounting, finance, risk management, or process improvement
                        Physical Requirements:Long periods of stationary work, working on a computer, moving between various work areas, going up and down stairs, talking on the phone, working with office/computer equipment, and sitting at desk or table while listening, talking and taking notes.
                        Disclaimer:W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
                        Equal Employment Opportunity:Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
                        
                        
                        
                        Compensation details: 25-30 Hourly Wage
                        
                        
                        
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Keywords: Sprague Pest Solutions, Tacoma , Receivable Efficiency Specialist, Other , Tacoma, Washington